by Stacy Bick, Management Supervisor
Today I
learned a valuable lesson. Though I pride myself on the
diligent service I provide to my clients, good ole genuine, human
connection could be where I fall short.
Sometimes I get stuck behind the work - deadlines, to do lists,
schedules, etc. I meet client expectations - I deliver
incredible work, I never miss a deadline. Im thorough and
accurate. My i's are dotted and my t's are crossed.
Clients can depend on me. But sometimes I forget that my
clients are people... and that their expectation isn't for us to be
a "factory" for their work. There is an art to developing
long standing client relations. It's a balance between
delivering quality work and ACTUALLY making and nurturing a
personal connection.
We've all been challenged with interacting with clients that we
may not personally mesh with - we do what we need to do to keep the
account moving along. But today I learned that by pushing the
work aside and viewing my client as just another human being
could've been the answer all along. Today I learned that
casual conversation and a cup of coffee could make a world of
difference.
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